Centre Host - Mercedes-Benz of Edinburgh Fort Kinnaird

 tbc  hours   Edinburgh   Sporadic

Centre Host (0 Hour contract)

Mercedes Benz of Edinburgh, Fort Kinnaird

Competitive Hourly Rate DOE

Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities. We work with 14 brands across 42 sites with just over 1500 employees.

What does the job entail?

  • To attend to any visitor requirements/monitor customers in the showroom and attend to all their non-selling needs
  • Contact the relevant staff member and introduce them to the customer, ensuring they are aware of the customer’s needs / requirements
  • To operate the switchboard in an efficient, professional manner, answering within 3 rings.
  • To ensure messages and faxes reach the relevant person or department in a timely manner. If this cannot be done messages should be returned within the hour with an estimate of the return call time.
  • To ensure that any customer complaint is passed quickly and efficiently to the correct person to deal with the problem.
  • To manage the showroom, ensure it is tidy and brochures, stocklists and magazines are up to date.
  • To ensure that car parking is neat and orderly
  • To record footfall in showroom and source of enquiry for sales calls. A weekly summary to be submitted to the Sales Manager
  • To record and maintain an appointment diary for the show room.
  • To maintain the weekly advertising book.
  • To maintain the Internet site daily, receiving messages and reply.
  • Ensuring that canteen stocks are maintained.
  • To type letters (general and customers), correspondence, memos etc.
  • To assist with any internal or external promotional activities.
  • Assistance with any other tasks as directed

What are we looking for?

  • Excellent communication skills
  • Customer and quality focus
  • Interpersonal skills and team orientation
  • Communication and listening skills
  • Planning, time management and organisation
  • Technical Skills
  • Committed to providing high quality work
  • Ability to work to deadlines
  • PC literate

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As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers