Used Vehicle Sales Manager - Western Toyota Newbridge

 42.5 hours   Edinburgh   Full Time

Sales Manager

Western Toyota Newbridge

Salary £60k OTE + Company Car

Life at Western Toyota:

At Western Toyota, we are inspired by our core values – Respect for People and Continuous Improvement. We are committed to helping our employees get the best out of the company and each other. We believe our passionate, enthusiastic and talented people are key to our continuing success.

Map out your own path to success with a forward-thinking global brand and be at the forefront of cutting-edge Hybrid Technology - with the added comfort and security of a family owned motor group backing you the whole way.

Once you join Western Toyota you'll be part of our training and development programme delivered through the Toyota Academy. The Academy is renowned as a Centre of Excellence in automotive training and helps to develop all of our people to achieve their very best, and make Western Toyota the Best Retailer In Town.

Nature of Role:

Independently managing sales business, incorporating all the Group’s products and services; making important decisions regarding the sales unit; achieving optimal utilisation of the market, a high level of customer satisfaction and high yields for the department in accordance with agreed goals; co-ordinating and managing sales staff.

Key Responsibilities:

  • Supporting planning issues relevant to used sales, in particular volume planning and profitability
  • Defining market goals for used vehicle sales, co-ordinating these with performance targets and business plan
  • Developing concepts to increase turnover and profitability in used Sales
  • Observing market price developments / carrying out analysis and benchmarking of competitors in the used vehicles business
  • Planning and managing/involvement in media advertising, direct marketing, events and customer loyalty activities
  • Ensuring the range of manufacturer additional services (leasing, financing, etc.) are available
  • Ensuring a model mix conforming to the market is available and an appropriate turnover rate of used vehicles
  • Ensuring an appropriate number of demonstration vehicles are available
  • Organising regular updating of used vehicle presentation
  • Monitoring vehicle orders and deliveries
  • Determining trade-in prices or clear targets for evaluating used vehicles
  • Regularly checking necessary price adjustments of used vehicles
  • Monitoring budgets and defined profit goals and objectives for the department and retail area
  • Ensuring regular reporting for Group Management
  • Ensuring processes are defined and upheld and optimising processes in Sales unit after prior agreement with Group management
  • Planning and managing customer surveys and other measures to assess customer satisfaction
  • Evaluating incoming complaints and arranging for measures to improve the situation/follow-ups to be carried out
  • Manage staff in relation to engagement, teamwork, job descriptions, rotas, appraisals, paperwork, training and health & safety

Competencies Required:

  • Excellent communication skills
  • Good interpersonal skills and team orientation
  • Results orientated
  • Financial Awareness
  • Problem solving and decision making skills
  • People Management
  • Leadership
  • Change orientation, strategic vision and continuous improvement

Personal Characteristics:

  • Self motivator
  • Proactive / Creative
  • Tenacious
  • Leads by example
  • Committed to providing high quality work
  • Ability to work to deadlines
  • PC literate

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As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers