Customer Service Consultant - Western Nissan Edinburgh West


 42.8 hours   Edinburgh   Full Time

Customer Service Consultant
Western Nissan, Newbridge
Salary up to £25,000

At Eastern Western Motor Group, we believe it’s all about quality of life and finding a happy balance between work and family. This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.

Role Overview

  • Working closely with Sales teams, Marketing Manager and Sales Managers to effectively manage inbound enquiries.  
  • Effectively manage inbound enquiries and digital activity by building rapport and qualifying customer needs via telephone or digital channels.
  • Provide an exceptional, tailored customer experience by fully understanding individual needs and desires.
  • Out of hours working from home on a rotational basis to maintain quick response rates to customer enquiries.
  • Maintain an active part in product training, gaining an in-depth knowledge of car specifications and manufacturer campaigns.
  • Confidently create and send personalised videos to customers or consult through a variety of live video platforms.
  • Arrange appointments or test drives and transfer customers to members of the Sales team.
  • Manage and update customer databases and spreadsheets accurately with attention to detail.
  • Gather and accurately record customer feedback by carrying out regular follow up calls.
  • Support sales activity through telephone prospecting when required.  
  • Assist with any other task as directed.

What are we looking for?

  • Excellent communication skills
  • Good interpersonal skills and team orientation
  • Previous experience in a similar role would advantageous
  • Results orientated
  • Problem solving and decision making skills
  • Quality & reliability
  • Influencing and negotiation skills
  • Commitment, self awareness and assertiveness

In addition, we offer first class employee benefits scheme such as:

  • Enjoy your birthday off on us every year!
  • Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • Cashpoint - Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
  • Generous Holiday Allowance - Your free time matters to us! We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service!
  • Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
  • Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.


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Benefits

As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers

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