Sales Executive - Western Toyota Newbridge


 42.5 hours   Edinburgh   Full Time

Sales Executive

Western Toyota Newbridge 

Salary up to £25,000 + OTE £47,500 + Company Car 

 

Does this sound like you?

  • Excellent customer service skills and likes to work with people.
  • Record of working within the automotive industry in a similar position.
  • Enjoys working in a high-pressured environment.
  • Enjoys working to and can achieve challenging targets.
  • Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
  • Able to work independently. Able to multi-task and switch quickly between tasks.
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Strong people/ communication skills.
  • Is a team player. Offers help and support to others.

Highlights of this role include;

  • Talks with, and listens to customers to build rapport and understands their requirements
  • Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
  • Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
  • Uses in depth product knowledge to guide the customer towards the best choice for them
  • Works with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business)

Customer & Service Orientation

  • Creates an excellent customer experience. Identifies and anticipates customer’s expectations and needs to ensure their journey is exceptional
  • Assures that customer issues are resolved and focuses on customer satisfaction.

Achievement and Results Motivation

  • Strives for outstanding performance and sets challenging goals and targets.
  • Shows initiative and takes charge of accelerating the business with a focus on solutions and driving issues to closure.
  • Makes sure that he/she achieves results in conversations.

Analytical Thinking and Decision Making

  • Analyses and evaluates key data quickly and with the relevant details, abstracts to a higher level, applies logics and common sense.
  • Makes decisions, commits to actions and takes over responsibilities with calculated risks.

Customer & Service Orientation

  • Creates an excellent customer experience. Identifies and anticipates customer’s expectations and needs to ensure their journey is exceptional
  • Assures that customer issues are resolved and focuses on customer satisfaction.

Brand identification

  • Identifies with and acts for Toyota brand and values.
  • Acts as an ambassador for Toyota and its Network and is passionate about the products and perceived image.

Interpersonal Skills

  • Easily builds up relationships, is empathic and self-confident.
  • Is engaging, open for personal interaction, and pleasant. 
  • Presents good arguments to support propositions, negotiates with a sense for the “right” moment and remains objective when faced with criticism.

Flexibility and Desire to Learn

  • Adapts quickly to unknown situations, is flexible, self-reflective, and willingly improves his/her own skills and competence.
  • Shows an openness to change, innovates processes, and strives for new ideas.

Self-Management & Team Orientation

  • Manages his/her time appropriately, taking into account costs and time.
  • Prioritises information and works in a structured and efficient manner – even under pressure.
  • Facilitates interaction between team members and appreciates teamwork.
  • Looks for ways to enhance collaboration and balances the interests and concerns of team members.

In addition we offer:

  • Enjoy your birthday off on us every year!
  • Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • Cashpoint - Cashpoint is our retail discount partner. You can save hundreds!!! On everything from your holidays to your weekly shop. Discounts are subject to change but here are a few examples of the amazing savings you can expect: Debenhams – 20% Boots – 11% House of Fraser – 12% Expedia – 12% Costa – 15%
  • Generous Holiday Allowance - Your free time matters to us. We offer all our employees 30 days annual leave each year pro rata which increases with length of service
  • Your Family Matters - As a family run company, your family matters to us. We offer our employees a pension plan, death in service and access to our staff saving scheme. We have corporate passes for Five Sister Zoo, Almond valley and many more!
  • Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands for local charities by organising events from white water rafting to charity raffles.


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Benefits

As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers

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