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Workshop Manager
Eastern Western Motor Group
Salary up to £35,000

Colleague Benefits:

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Colleague Referral Bonuses – Earn £1000 by referring a friend or family member to work for us.
• Vehicle Introduction Bonus – Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview:

• Prepare job packs and file paperwork.
• Quality check technician’s paperwork and scan documents.
• Deal with customer phone calls providing progress reports and advising collection times.
• Assist with account and cash sale invoicing.
• Complete manufacturer compliance and mot, tachograph documents.

At Eastern Western Motor Group, we believe its all about quality of life and finding a happy balance between work and family. This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.

What does the job entail?

• Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider ensuring that all claims are transmitted
• Responsible for the warranty departmentAndrsquo;s performance and for delivery of the business plan
• Identify from warranty returns parts for return and those for disposal and inform parts department of action required
• Check any claims rejected and resubmit errors or in conjunction with manager investigate why rejected
• Return documentation for rejected warranty items for re-costing by service administration
• Participate in warranty audits as required
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively and that any unresolved problems are referred to the job holderAndrsquo;s immediate supervisor
• Ensure that within their area of operation all Company and Trade Associations policies procedures and minimum standards are met and that all statutory requirements including trading standards fire health and safety are adhered to
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is always delivered to all contacts.
• Assistance with any other task as directed

What are we looking for?

• Excellent communication skills
• Good interpersonal skills and team orientation
• Results orientated
• Problem solving and decision making skills
• Influencing and negotiation skillsAndnbsp;

In addition, we offer first class employee benefits scheme such as:

• Enjoy your birthday off on us every year!
• Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Cashpoint - Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Generous Holiday Allowance - Your free time matters to us! We offer all our employees 30 days annual leave each year pro rata which increases with length of service!
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.

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