Vacancy
Warranty Administrator
Western Skoda Edinburgh
£28,000.00
Up to £30,000.00 OTE
Full Time
Overview
You will be responsible for managing all aspects of warranty claims processing, ensuring accurate documentation and timely submission to warranty providers or manufacturers. Additionally, you will play a key role in maintaining customer service standards within the department and handling customer complaints effectively.
Role
Hours worked
40
Job description
- Receive all job cards with agreed warranty items and input all claims details, including labour item codes and parts numbers.
- Produce warranty invoices and transmit them to the warranty provider/manufacturer, ensuring all claims are transmitted accurately and promptly.
- Identify parts for return and disposal from warranty returns, informing the parts department of required actions.
- Check any claims rejected and resubmit errors or, in conjunction with the Management Team, investigate and advise on reasons for rejection.
- Return documentation for rejected warranty items for re-costing to the Management Team.
Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.