Vacancy
Service Booking Agent
Customer Contact Centre
Up to £29,000 per year
Full-Time
Permanent
Entry Level
Role
Remote
On-site
Level
Entry Level
Job type
Permanent
Employment type
Full-Time
Expires
31 Dec 2027
Location
Customer Contact Centre
Address
Customer Contact Centre, Broxburn, EH52 5NP
Job description
- Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
- Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
- Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
- Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
- Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.
Requirements
- To be considered for this position, you must have the right to work in the UK.
Benefits
- Industry leading training and development opportunities.
- Enjoy your birthday off on us every year!
- Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Culture
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