Receptionist/Telephonist - Western Honda Edinburgh
42.5 hours hours Edinburgh Full Time
Receptionist/Telephonist
Western Honda, Fort Kinnaird
Salary up to £19,271
Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!
This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1500 employees.
What does the job entail?
To attend to customer requirements
In input contract reports, new business forms etc. onto the computer system
To type letters (general and customer) correspondence, memos etc.
To monitor customers in the showroom and attend to their general needs if no Sales Executive is available.
To operate the switchboard in an efficient and professional manner
To make sure messages and faxes reach the relevant person/Department in a timely manner
To make sure that a customer with a complaint is passed quickly and efficiently to the correct person to deal with the problem.
To supply assistance to the Sales Executive/Managers as and when required.
Assistance with any other tasks as directed
What are we looking for?
Excellent communication skills
Polite and well mannered
Well presented
Previous customer service experience
Ability to build relationships easily
Problem solving and decision making skills
In addition we offer first class employee benefits scheme such as:
Employee discount scheme with 1600 high street/online retailers
Option to staff savings scheme
Cycle to work scheme
Excellent discounts on new and used car purchases
Company pension
30 days annual leave which increases with length of service
Training/Career development
Family days out
Life assurance
Staff Intro referral scheme
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Benefits
As an Eastern Western Motor Group employee you will get a range of benefits, including: