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Warranty Administrator

Eastern Western Motor Group

Salary up to £26,000 OTE £33,000

Colleague Benefits:

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus – Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview:

• Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers produce warranty invoice and transmit to warranty provider manufacturer ensuring that all claims are transmitted.
• Identify from warranty returns parts for return and those for disposal informing parts department of action required.
• Check any claims rejected and resubmit errors or in conjunction with Aftersales Manager investigate and advise why rejected.
• Return documentation for rejected warranty items for re-costing to Aftersales Service Manager.
• Ensure good filing control system processes are in place and adhered to.
• Participate and comply with warranty audits.
• Liaise with the Accounts Department to reconcile monthly credits with any outstanding amounts claimed.

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